conversation

How do you know what your customer wants?

You might not know, but in 1996, when I graduated from Business School from Universidad de San Andrés, in Buenos Aires Argentina we were required to write a graduating paper, graduating thesis. The title of my [...]

How do you make people feel?

Let’s explore how YOU make people feel. DARE TO ASK: Reach out to clients, colleagues, friends and family. (Maybe have a survey at one of your speaking engagements.) Ask people who have EXPERIENCED YOU the [...]