Next month I’m celebrating my 5 year anniversary with one of my dear clients, Ebony!
YES!!! 5 years working together.
You might think… What makes her stick around?
It’s my looks… well not really ;-).
It’s the strategy we have to serve our clients powerfully beyond our first engagement.
Ebony is not alone…. Jane, Suzanne, Nicole, Tony, the list goes on. They have all been working with us for years. We watch them grow their business, expand their offerings, try and test new strategies and achieve their business dreams!
So how can YOU retain your clients?
Let me share three steps to build a powerful CLIENT RETENTION STRATEGY:
STEP 1: SERVE THEM POWERFULLY: This is obvious, if you are a responsible, professional and caring business owner you will always serve your clients well. But powerfully means going above and beyond, caring enough to go the extra mile and surprising them at every turn.
STEP 2: ANTICIPATE THEIR NEEDS: At Masters in Clarity we know that CLARITY & STRATEGY is not enough, which is why for every hour of private strategy our clients have 2 or more hours of implementation support (we do the work FOR you or WITH YOU). We have built services that help our clients achieve their goals and stay within our ecosystem.
STEP 3: CONTINUOUS LEARNING: Our clients expect us to be in the KNOW of what is what in the market. That is why we invest in programs, masterminds, mentors and coaches who help US expand and learn the latest in digital marketing, business growth, mindset and leadership so we can bring our new knowledge to our clients.
The key to business growth is CLIENT RETENTION so let’s explore how we can help you keep your clients and seve them powerfully!